FAQ

Where are your products from and made?

Our products are sourced from various parts of Africa. Most of our products are sourced from Guinea, while others are sourced from Senegal, Ghana, Mali, and Kenya. Our skincare products are handmade in The Bronx, New York.

Are all of your products vegan and cruelty- free?

Yup! All of our products are vegan and cruelty-free. We firmly believe in beauty without harm. Thus all of our products are 100% plant based without any additives or animal products.

What are the shimmers in the Body Glow Butters and Body Glow Oils? And are they natural?

The shimmers found in our Body Glow Collection are natural earth derived minerals known as micas. Micas are known as non toxic “nature glitters.” They are grounded shiny tiny pieces of rock forming silicate minerals that are vibrant in color and gives the ultimate illuminating glowy appearance.

How do I know which Body Glow Oil or Butter shade is best suitable for my skintone?

Our Body Glow Collection shades are suitable for all skin tones. Every shade can be used on every skin tone. You can’t go wrong with whichever shade your choose. However, here’s a description for each shade:

Golden Girl: A gleaming Egyptian gold. Swatches yellow-gold with opaque gold specs. Created with deeper dark skin tones in mind.

Bronzed Goddess: A chocolate dream. Swatches bronze with gold specs. Created with lighter & medium skin tones in mind.

Iccy Kween: A satin moonlight reflection. Swatches light gold with dust gold specs. Created with lighter & pale skin tones in mind.

I love the feel of the Body Love Butters, can I use it on my hair as well?

Our Body Love Butters can be 100% used on your hair. They can be used anywhere on the body, from the crack of your heels to the scalp of your head. The body love these butters, so feel free to apply them on the body as desired. Please note, we do not recommend using any of our Body Glow products on your hair.

I just placed an order, when can I expect my Golden Roots Essentials order to be shipped and delivered?

Each of our products are handmade and freshly made to order, processing time is between 3 and 4 business days. Upon receiving and shipping your order, an email confirmation will be sent to you detailing your order and tracking number.

For reference, our shipping schedule is as follows (excluding holidays):

Sunday, Monday, and Tuesday orders are shipped on Wednesdays.

Wednesday, Thursday, Friday, and Saturday orders are shipped on Mondays.

Depending on your location, you can expect to receive your order within 3 to 7 business days via USPS.

If there is any delay or setbacks in fulfilling your order you will be promptly notified via email.

What is your return, exchange, and cancellation policy?

Due to the nature and size of our business, we do not currently offer any returns, exchanges, refunds, or cancellations. When ordering please be sure to thoroughly review the description and ingredients of items prior to ordering, as all sales are final.

I received a damaged item, what do I do?

First, we sincerely apologize that you received a damaged item. While we try our best to properly package our items sometimes damage can occur while enroute to you. BUT WORRY NOT! All of our packages are insured through USPS. If you received a damaged item please immediately reach out to USPS directly and file a claim. Also reach out to us at [email protected] so we can assist you along the way.

I never received my order, what do I do?

If you have placed an order and have not received your order after 14 days upon placing your order please reach out to us immediately at [email protected] to resolve the issue.

I’m an editor, blogger, media personnel, journalist, event organizer, or a fellow small business owner interested in learning about the Golden Roots Essentials brand, how do I inquire about this?

We’d love to share and speak with you! For all interviews or media inquires please feel free to contact us at [email protected] and we’d get back to you as soon as possible.

If you’re also another small business owner or event organizer interested in collaborating with Golden Roots Essentials, reach out to us at [email protected]

If you have any other questions please feel free to contact us by filling out our contact form.

DISCLAIMER: Our products are for external use only. Our products are not to be considered as a cure, prevention, or treatment for any conditions/diseases. While none of our products have been clinically tested, our honest customer reviews serve as testimonials to the effectiveness of our products.